After you have successfully registered with ChemConnect’s Chalkboard, the next step is to become familiar with the trading application.
When you are ready for training or need additional assistance, you have
two options:
Call Chalkboard (1-800-CHALKBD) and schedule a
customer service representative to come to your office and show you how
to trade using the Chalkboard application.
and/or
Call Chalkboard (1-800-CHALKBD) to train online
with a customer service representative within our training database, which
is at the same site as our live market site. Log
onto ChemConnect’s Chalkboard training database to practice.
The Chalkboard training system is identical to the live trading application, except the products and deals are “dummies.” By training on the actual production environment, you can ensure your PC and company infrastructure is compatible with the application and production environment. If you want to practice negotiating and no one else is logged into the training system, Chalkboard Customer Service will log on to the system and trade with you. Just give them a call.
The instructions in this manual are applicable in the training system as well. Follow the logon procedures in this manual, but a Chalkboard service representative will give you a training ID and password instead of your trading user ID for the training database.
ChemConnect’s Chalkboard customers are supported by a staff of trained personnel. Our customer service representatives are available from 7:00 AM to 6:00 PM CST. Our technical support staff is available 24 hours a day.
We can best serve you if you have the following information handy when
you call to ask a question or to report a problem:
What were you trying to do?
How did the system react when the problem occurred?
Were error messages displayed? If
so, what did they say?
What type of equipment are you using? (PC
brand, fax brand, amount of memory, version of Windows, etc.)
For assistance, please call any of these customer service numbers:
Technical Support:
Domestic: 1-800-989-1569
International: 713-681-6600, select option for Technical Support
Trading:
Domestic: 1-800-CHALKBD
International: 713-681-8185