SYSTEM REQUIREMENTS

 
ChemConnect Auctions are web-based and run through your Internet browser.  The platform was designed for use primarily by Microsoft Internet Explorer 5.x and above.  Netscape 6.2 (only) is also supported, but it is highly recommended that you abide by these configuration procedures.

AOL Users:
The standard AOL browser is not supported and hence you must use Microsoft Internet Explorer when connecting through AOL.

 

 

 

 

 

 

 

 

 

 



SCREEN LAYOUT

 

Help Numbers1

Numbers for Live Event Support are located at the top of your screen:

  • USA: 1 713-470-2456 or 1-888-240-3397
  • Europe: (UK) 44 1606 891060 / (Belgium) 32 9 366 3302
  • Singapore:  65-6238-0668

 

Time Remaining
For Next Refresh2

Every 30 seconds, the system will refresh your screen in order to bring you the most current information pertaining to your auction.  If you notice this clock is counting down to –5 before refreshing, there is no need to worry, however, if you see the clock go down to –10 or higher, you may have lost your connection.  If this happens, you can try refreshing your screen to bring your connection back or simply click  the  on your browser to go back to your home page and then click the forward arrow to come back to the auction.  Sometimes users have to log out and back in.  You can always call ChemConnect at the numbers above for help.

Microsoft Internet Explorer 6.0 SP1 (How can I tell if this is my browser version?) may experience problems with dynamic websites and may stop refreshing during auctions (see the Microsoft Support article on this Internet Explorer flaw). To remedy this problem, download the patch directly from Microsoft: Download If you do not choose to remedy this problem, please watch for these browser problems and manually reset accordingly.
 

Refresh

Your screen is set to automatically refresh every 30 seconds. It will also refresh when you switch markets or place a bid. To manually refresh your screen simply hit F5 on your keyboard.
 

Market Floor3

The area pertaining to the top half of the screen where the lots on which you are bidding are displayed.
 

Auction Names4

The first column on the Market Floor.
 

Moving from
Market to Market

The market that is highlighted in yellow/orange is the market in which you are placing a bid.  In auctions with multiple rooms/markets, click on the market name to highlight it in yellow/orange and bid in that market.
 

Terms5

In the terms column, you will see an icon that looks like a sheet of paper with the corner folded over. Clicking on this icon will give you information about your specific auction. For example, your Event Statement or a copy of the product specs could be located here.
 

System Time6

Located in the middle of the screen to the right of your name.  This clock goes by Central US time and is the clock by which all auctions are scheduled. It is recommended that you log into your auction approximately 10 minutes prior to the start time and use this clock to determine when will officially start.
 

Status Time7

This clock tells you when your auction will begin and how many hours, minutes, or seconds are left in your auction.

Overtime

With the exception of the sealed bid negotiation format, auctions are usually set up with 3-5 minute overtimes.  If an auction has 3-minute overtimes, the Status Time will reset to 3 minutes if a bidder places a bid within the last 3 minutes of the auction. For example, if there is 1 minute left in the auction and a bidder places a bid, the Status Time will reset to 3 minutes.  This gives all bidders a chance to bid again based on the new information displayed. In a sealed bid negotiation, participants are given a specific time frame in which to place bids. There are rarely overtimes once the base time runs out.
 

Processing

When the Status Time reaches zero, it will say, “Processing”. During this time, our server is doing one last sweep to check for bids. If no bids were placed, the Status Time will change from “Processing” to “Ended At” and give a time stamp. If the server detects a bid, the clock will reset to whatever overtime was set for the event.
 

Staggered
Ending Auctions

Auctions with staggered endings will begin together at the start time, but the end times will be staggered, usually by 5-10 minute intervals so that the bidding events (rooms) close in order and can be followed one-at-a-time.
 

Quiet Period

Outlined in your Event Statement. Time required for Host to evaluate bids and award business after bidding stops.
 

Best Price

If revealed, the current best bid in the market will be displayed in this column.
 

Reserve8

Once the Reserve Price has been met or exceeded, the bidding event will reveal a green flag on the Market Floor to all of the participants. (See Award of Business - Decision Criteria).
 

Price Units

Also explained in your Event Statement, this column tells you what units are used for the bidding.  For example, $US/bbl or €/MT.
 

Quantity

 The quantity available for bid in the auction.
 

My WQ/Grade

My Winning Quantity/Grade.  This column helps you determine your standing in an auction. If you are participating in a Sealed Bid negotiation, your grade feedback will appear here as well as in your Bid Guidance window.  For single lot auctions, this column will display a green “1” if you are in first place of an auction or a red “0” if you are not in first place. In multi-lot auctions, your Winning Quantity will display on how many of the lots on which you bid, you are currently the leading bidder.  If you see “—“ then this information is not disclosed unless you are currently the overall leader in the auction.”  You need to change the graphic as you indicated.

In multivariable auctions, you must keep in mind that you may have a green “1” which means you are in first place overall, however, each variable is also ranked individually and you may not be in first place on all lots. 

Quantity Units

 The quantity units that are being used for the event. This can be represented as barrels, metric tons, lots of 45,000 bbls each, etc.
 


BID ENTRY WINDOW

Bid Entry Window9

Located in the bottom left corner of your screen, this is where you place your bids.


 

Submit Suggestion

In an auction where the next bid is suggested, this button changes according to where your cursor is placed within the Bid Entry window. It defaults to Submit Suggestion, however, if you place your cursor in the price box, the button will change to Submit Bid. If you would like to submit the suggested bid, just click this button.  If you wish to enter a price other than what is suggested, just enter a price in the price box and the button will change to Submit Price.
 

Suggested Bid

The system will calculate your next bid to help you bid faster in an auction. The suggested bid appears to the left of the Submit Suggestion button and is always your bid plus the minimum increment in a forward auction or minus the decrement in a reverse auction.  To quickly submit your next bid, just hit the Submit Suggestion button to submit the suggested bid.
 

Qualifying Bid

Qualifying Bids are sometimes required to participate in an auction and are viewable only by the host and ChemConnect. The host will use these bids to help determine start price, reserve price and grade ranges of an auction. All qualifying bids are your actual opening bids and considered binding and made in good faith. Your qualifying bid should be the price that you plan to begin your bidding.
 

Bid Increment
& Decrement

The amount by which you must increase or decrease your bid.  The bid increment for you auction will be indicated in your Event Statement.
 

Submit Bid

Clicking this button will submit the price you entered in the Price box.
 

Confirmation Window

This pop-up allows you to double check your bid before submitting it in the auction


 

Powerfill10

The PowerFill button is a tool that helps you bid faster in multivariable auctions. Clicking this button will quickly calculate and drop each of your variable bids within an auction by the designated decrement.  You may  use the drop down arrows to indicate a different choice of price change, either by a percentile, by a specific increment or by the minimum increment.  Hitting PowerFill only calculates your bid. You still must hit Submit Bid in order to enter your new bid amounts in the market.


 

Proxy Bidding

Proxy bidding will be available during this auction.  Proxy bidding allows participants to enter their maximum bid for a given Lot and have the system bid on their behalf, by the minimum increment at a time, until they are either winning or their proxy has reached its maximum limit.  Proxy bidding increases the speed of the auction.  Also, given that time is a tie-breaker to a given price, use of proxy bidding will give time preference to that participant.  Under no circumstances will proxy bid limits be viewable by other participants.  Proxy bidding also allows participants not available during the hours of the auction to submit their price limits via customer service.  Please visit the Proxy Bidding Help to learn more or contact ChemConnect Customer Service for more information or help entering proxy bids
 

Variable Ranking

 

In rank auctions where you are bidding on multiple products in a single room, each product may be given a variable (individual) ranking as well as an aggregate (average) ranking.  Variable rankings are shown once an auction begins in your Bid Entry window.  Your aggregate ranking will appear on the market floor in your my WQ/Grade column.  Review your event rules.  In many cases, the Host prefers to award in aggregate, but reserves the right to split the business among multiple Bidders.  Because of this you should pay attention to both aggregate and variable rankings.

 

Current Bid

The last bid you submitted.
 

Bid Entry

Once a bid is submitted, it cannot be cancelled, but it can be replaced. When a participant submits a new bid, it replaces his previous one.
 

Price

The amount you wish to bid input with numerals and decimals only. No currency symbols or commas are permitted.
 

Quantity

The volume for which you are bidding.
 

Additional Terms

Sometimes these fields are added so you can enter extra information relating to your bid. For example, manufacturer, brand, etc.

All entered comments will be visible throughout the duration of the event however, once entered you will not be able to edit Additional Terms without modifying your bid price. If this becomes necessary during the qualifying bid period, you must notify ChemConnect.
 



BID GUIDANCE WINDOW

Bid Guidance Window11

Located in the bottom right corner of your screen. This window is where you will find your last bid, a time stamp for your last bid, rank (if shown) and grade feedback (if shown).
 


AUCTION FORMATS

ChemConnect offers a multitude of simple-to-complex auction formats.  Generally the formats fall into one of the following 4 general categories.  Be sure to review your Event Statement for any additional rules for your individual auction.

Buy/Sell – Rank Only

Each bidder’s view during the on-line bidding will include the participant’s own bid and their rank. Bidders will not see the best price or other participant’s bids.  Each bidder’s goal is to be in first place when the auction ends.
 

Buy/Sell – Topline Only

Each bidder's view during the on-line bidding will include the participant's own current bid and the lead bid in the auction (visible on the Market Floor).
 

Buy/Sell – Sealed Bid

Each bidder's view during the Automated-Feedback Round will include the participant's own current bid and a feedback grade for the bid.  The feedback grades provide information to allow bidders to understand the host's level of satisfaction with the current bids.  The feedback grade ranges are based on a combination of Qualifying bids, current pricing, and host price expectations.  The feedback grade ranges are determined prior to the start of the Automated-Feedback Round by the host and ChemConnect.  Once the Automated-Feedback Round begins, the ratings and reserve prices are not altered in any way.  The feedback grades have the following meaning:

  • A = Competitive
    In the host's target range, but Re-Bid may be required to gain / maintain business (This bid is Competitive, but does not necessarily guarantee the bid is the best bid in the room.  Also, if the reserve price has not been met, does not necessarily guarantee room will be awarded).
  • B = Needs Improvement
    Re-Bid may be necessary to gain / maintain business.
  • C = Not Competitive
    Bid is neither competitive nor aggressive; Significant Re-Bid is likely necessary to gain / maintain business.

 

Buy/Sell – Everything Except ID

Each bidder's view during the on-line bidding will include the participant's own current bid, the lead bid (visible on the Market Floor), the bidder's rank versus the lead bid and bids in the market without revealing identities.